Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Aurelin Home. This Shipping Policy explains how and when your order will be processed and delivered. Please read it carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your order is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email once your order has shipped, including tracking information where available.

2. Shipping Times

Estimated delivery times after processing are:

Standard Shipping: 7–15 business days

Please note that these are estimates, not guarantees. Delivery times may vary depending on your location, the carrier, and factors outside our control such as customs, weather, or high-demand periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. Any applicable shipping charges will be shown before you complete your purchase.

4. Shipping Destinations

We currently ship within the United States. If your location is not available at checkout, we may not currently ship to your area.

5. Order Tracking

Once your order ships, we will send you a tracking number by email where available. Please allow 24–48 hours for the tracking information to update after you receive it.

6. Delays

While we do our best to deliver on time, delays can occasionally happen due to carrier issues, weather, customs, or other events outside our control. We are not responsible for delays once the package has left our facility, but we will always help you track and resolve any issue.

7. Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at support@aurelinhome.com and we will try to correct it before the order ships.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 48 hours of the delivery date at support@aurelinhome.com with your order number and, if applicable, photos of the damage. We will work with you to arrange a replacement or refund.