Refund & Return Policy

Last updated: July 26, 2026

At Aurelin Home, we want you to love what you order. If you are not completely satisfied with your purchase, this policy explains how returns, refunds, and exchanges work.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following cannot be returned:

Items marked as final sale or clearance
Custom or made-to-order pieces
Items that have been assembled, used, or damaged after delivery (unless the damage was caused by us or the carrier)

3. How to Start a Return

To begin a return, email us at support@aurelinhome.com with your order number and the reason for the return. Our team will review your request and send you return instructions, including the return address.

Please do not send items back before contacting us and receiving approval. Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

If the return is due to our error (wrong item, defective, or damaged in transit), we will cover the return shipping cost.
If you are returning an item for any other reason (changed your mind, no longer needed), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery at support@aurelinhome.com with photos of the damage and the packaging. We will arrange a replacement or a full refund at no cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

7. Exchanges

If you would like to exchange an item for a different one, contact us at support@aurelinhome.com. The fastest way is to return the original item for a refund and place a new order for the item you want.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@aurelinhome.com. We can cancel and fully refund orders that have not yet been shipped. Once an order has shipped, it must be handled through our standard return process.

9. Late or Missing Refunds

If you have not received your refund after the processing time above, first check with your bank or card company, as processing can take time. If you still have not received it, contact us at support@aurelinhome.com and we will help resolve the issue.