FAQ

Frequently Asked Questions (FAQ)

Have a question? Below are answers to the questions we get asked most often. If you don't find what you're looking for, feel free to contact us at support@aurelinhome.com.

Orders

How do I place an order? Simply browse our products, add the items you want to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete your order.

Will I receive an order confirmation? Yes. Once your order is placed, you'll receive a confirmation email. If you don't see it, please check your spam or promotions folder.

Can I change or cancel my order? If your order hasn't shipped yet, contact us as soon as possible at support@aurelinhome.com and we'll do our best to update or cancel it. Once an order has shipped, it must be handled through our return process.

Payment

What payment methods do you accept? The available payment methods are shown at checkout. If cash on delivery is offered for your area, it will appear as an option during checkout.

Is my payment information secure? Yes. Payments are processed through secure, encrypted providers. We do not store your full card details.

What currency are prices in? All prices are shown in US Dollars (USD).

Shipping

Where do you ship? We currently ship within the United States.

How long will my order take to arrive? Orders are processed within 1–3 business days, and standard shipping typically takes 7–15 business days after processing. These are estimates and may vary. See our Shipping Policy for full details.

How do I track my order? Once your order ships, we'll email you a tracking number where available. Please allow 24–48 hours for the tracking to begin updating.

Returns & Refunds

What is your return policy? You may request a return within 30 days of receiving your order, as long as the item is unused and in its original packaging. See our Refund & Return Policy for full details.

How do I start a return? Email us at support@aurelinhome.com with your order number and reason for the return, and we'll send you instructions.

When will I get my refund? Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–10 business days.

What if my item arrives damaged? Contact us within 48 hours of delivery at support@aurelinhome.com with photos of the damage, and we'll arrange a replacement or full refund.

Products

Are the product colors accurate? We do our best to display our products accurately, but colors may appear slightly different depending on your screen.

Do you restock sold-out items? Some items are restocked and others are limited. Contact us at support@aurelinhome.com if you'd like to ask about a specific product.